Privacy Policy

Global Privacy Policy


New Hope Uganda UK (NHU UK) is a Charitable Incorporated Organisation and works alongside other charities/organisations to support and further the work of New Hope Uganda. These charities include New Hope Uganda (NHU) in Uganda, New Hope Uganda Ministries (NHUM) in the USA and N.H.U.Ministry for Children in Canada.

NHU UK is a separate charity registered with the UK Charity Commission. For the purposes of this policy we refer to these international charities/organisations as partners.

We will look after any personal information that you share with us. This is a large part of our values as an organisation.

We want everyone who supports us to feel confident about how any personal information that they share will be looked after or used.

Within the UK and EEA our processing and retention of personal information is governed by the Data Protection Act 1998 and related legislation. However, our privacy practices may vary due to the fact that our work is in Uganda and we have links to other supporting countries, we will adhere to their legal requirements and local practices.

Our Privacy Principles

These are our main principles:

* We will only use personal information in the ways we need to and that is expected

* We will keep you up to date with our work including; how we are campaigning to improve the lives of the children, staff and volunteers of New Hope Uganda and the surrounding community; fundraising and our sponsorship programme.

* We will only use your personal information if you have authorised us to do so

* We will make it simple for you to tell us how you want us to communicate with you, including how to opt out from future communications, and we will deal with your request as soon as possible

* We will not release your information to other organisations for marketing purposes

* We will make every effort to protect the information we have regarding vulnerable adults and children

* We will take reasonable care to keep your information safe through secure processes

* We will make it easy for you to contact us to answer any questions about privacy or our data protection policy; and details of how to contact us are contained within this policy.

What kind of information do we collect?

We collect three main types of data:

* Anonymous data that is collected from supporters or other organisations who we may interact with

* Personal data that supporters, donors and sponsors submit

* Financial data that supporters, donors and sponsors voluntarily submit as partners, to make a donation or give regularly.

How we collect personal information about you?

We may collect personal information from you as a donor, sponsor or supporter.

There are lots of ways that we collect information about you. These are the most common ways.

* If you are enquiring about what we do

* If you are registering with us or making a donation

* If you have contacted us because you want to be a supporter, volunteer or team member

* If you provide feedback to us or otherwise provide us with personal information

* If you are signing up to a campaign or fundraising event

* If you are part of one of our partner organisations

What information do we collect?

The personal information we collect might include but not be limited to; your contact details such as name, date of birth, email address, postal address, telephone number and credit/debit card or banking details (if you are donor or sponsor), as well as information you provide in any correspondence between us.

We may also collect information if you tell us about your experiences with New Hope Uganda, for example as a team member or volunteer You can decide if you want to remain anonymous or if you are happy, share your personal details.


‘Cookie‘ is a name for a small file, usually of letters and numbers, which are downloaded onto your device, like your computer, mobile phone or tablet when you visit a website.

They let websites recognise your device, so that the sites can work, or work better and also gathers information about how you use the site. A cookie, by itself, cannot be used to identify you.

Our Word Press website is fairly simple and as at May 2018 doesn’t have any analytics installed, that is the ability to gather general information about the use of websites, such as, which pages users visit most often and which services, events or facilities are of most interest. If this were to change in the future you would be notified of the changes.

Disabling Cookies

If you would like to restrict the use of cookies you can control this in your Internet browser. Advice on how to do this is usually available on your Internet browser help.

However, if you choose to refuse all cookies you may not be able to use our website properly.

If you have any questions about how we use cookies, please contact us.

The Cookies our website uses are

ARRAffinity – Azure Cookie for routing traffic.

wp-settings-2- A word press cookie to customise the admin and main site interfaces.

utmx – google tracking cookie used by the form Captcha on the contact page.

NID – A google UID cookie for the Captcha on the contact page.

We use MailChimp to send out multiple emails, this enables us to keep your email address secure. This is a quote from their site.

MailChimp uses session cookies to help our website remember changes made as our users move from page to page. With secure sites like MailChimp, session cookies work to keep the user logged in so they aren’t required to enter their credentials whenever they navigate to a new page. These cookies are deleted after the session ends.

MailChimp does not use cookies to track contacts. Links and images are used to track open and clicks for email campaigns.

For more information please visit;

How do we use personal information?

We may use your personal information to:

* Provide you with advice and support that you have asked for. This could be related to administering the sponsorship programme or managing teams etc.

* Provide or administer all activities related to the work we do including updating you with important information; help identify you when you contact us; and to help us maintain appropriate records;

* Improve our work with you. We may use your information to improve our services to you e.g. gift aid declarations (UK only), to improve our information and communications or to make our website better service your needs;

* Provide information to you about what we are doing. This may include letting you know about services we offer now and hope to offer in the future; providing you with

information which may be of interest to you, news and events, and/or providing you with fundraising updates. We will do this with your consent and you can change your mind and remove or add your consent at any time by contacting us.

* We may need to disclose your information if we are required to do so by law (for example to comply with applicable laws, regulations, codes of practice or in response to a request from a competent authority); or in order to enforce other agreements.

Particularly Sensitive Information

If you have contacted us for advice your personal information and details of the enquiries received are stored securely and no longer than is necessary for the purposes of its use. We will carry out periodic deletion of data whose retention period has expired and/or when the need to continue holding such data is no longer necessary.

In the general work of New Hope Uganda UK we hold children & vulnerable adults data. We have a system in place to guard this data and will make every effort to protect this information. This information is used for the purposes of; child sponsorship, donation to projects and promoting the work of New Hope Uganda. This is in line with legal requirements, and will inform future policy changes.

We will not pass on personal details to any third party without your permission except in exceptional circumstances, where we are required to do so by law.

If you provide us with sensitive personal data by telephone, email or by any other means we will treat this information with extra care and in accordance with this Privacy Policy.

Your choices

We value you whether you are a supporter, donor or sponsor and we always like to keep donors/sponsors and supporters updated with our progress, plans and how you can support us.

Where you have given your consent we would like to keep in touch with you by post, telephone, email, and any other electronic means.

We respect any information that you share and you can change your mind and remove or add your consent at any time by contacting us at; or following the unsubscribe instructions on communications you receive.

If you consent to us having your information you also consent to us transferring your information to countries or jurisdictions that may not provide the same level of data protection as the European Economic Area (“EEA”). This may include transfers to and from the UK, United States of America, Canada and Uganda. We do take steps to ensure that your personal information is treated securely and in accordance with this policy and any applicable law.

Who sees your personal information?

The personal information we collect about you may be looked at by staff and volunteers on a ‘need–to-know’ basis, so that we can best know how to help you and deliver services to you. We also work with other organisations that assist us or act on our behalf to deliver services.

Additionally, we may have to disclose your personal information to legal, statutory or regulatory authorities if required to do so by law.

This never involves us selling or sharing your personal information with organisations so that they can contact you for any marketing activities. Nor do we sell any information about your web browsing activity.

Your Information Security

We take the security of your personal information extremely seriously.

We’ve implemented appropriate physical, technical and organisational measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss.

We only keep information as long as is reasonable and necessary, which may be to fulfil statutory obligations (for example, the collection of Gift Aid – UK only).

Here are some of the ways we protect your personal information:

* Online, we strive to protect your information but it is not possible to guarantee the total security of information over the internet;

* Offline, your personal information is kept securely in our databases and office;

* We will take all reasonable steps to protect your personal information, but data can never be guaranteed as 100% secure. Please note that we will not be liable for any breach of security unless we have been negligent;

* Links to other websites and their security and privacy policies. Our website may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites. Please be aware that advertisers or websites that have links on our site may collect personally identifiable information about you. This privacy policy does not cover the information practices of those websites or advertisers. If you choose to visit links to other sites it is important that you look at these sites’ privacy policies, data protection standards and security procedures before you submit information via these sites, as we have no control over data submitted to or collected by third parties

* Any credit card details we receive through our BTmydonate page, linked to our website, are managed by our payment processing partner, BT who manages this according to the relevant Payment Card Industry Security Standards and privacy policy.

* The information required for Standing Orders and bank transfers will be managed by the relevant financial institutions in accordance with their privacy policies and processed solely by NHU UK in its UK office in accordance with this privacy policy.

* When we no longer require your information we will dispose of it securely.

International Data Transfer

We may transfer the personal information we collect about you to recipients in Uganda or the United States of America. Those countries may not have the same data protection law as in the UK. When we transfer your information to other countries, we will protect that information as described in this Global Privacy Policy.

However for the purposes of sponsorship, our website has a link to New Hope Uganda Ministries website. Any contact details received by NHUM will be forwarded to NHUUK

and NHU in Uganda. It will then be deleted by NHUM once the information has been processed and this data will be stored securely in the UK.

For the purposes of the sponsorship agreement, a name, home address and email is classed as ‘legitimate interests’ and will be stored in Uganda as well as in the UK. This enables the children to correspond with their sponsor.

No financial details are shared with our partners outside the UK

We will endeavour to comply with applicable legal requirements and provide adequate safeguards for the transfer of personal information to countries outside the European Economic Area (EEA) or Switzerland. However, if you do not wish to have your personal data made available to personnel outside your home jurisdiction please do not provide it to us via the website. Please contact us by email;

Your communication with NHU UK

Your communications with us (including by telephone or email) may be monitored and/or recorded for training, quality control and compliance purposes, to ensure that we continuously improve our services to you as a supporter.

How to update or access your personal information

You may ask us at any time to, correct or remove information you think is inaccurate or you no longer wish us to have.

You also have a right to know what personal information NHU UK holds about you, and to view the personal information you have provided to us.

You have the right to ask us to temporarily restrict our processing of your personal information if;

* you don’t think it is accurate; you prefer we restrict it rather than erase it

* you need it to be preserved to establish, exercise or defend a legal claim

* you are verifying whether we have overriding legitimate grounds for using it.

You have the right to be informed before we lift the processing restriction.

You can ask us to update your details, or request a copy of your personal information we hold, by contacting NHU UK:

* In writing to

Data Controller

New Hope Uganda UK

The Kings Centre

Whessoe Road



* By email

If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection, the UK Information Commissioner’s Office online

Please also contact us using the information above if you require any further information.

Changes to our Privacy Policy

Our Privacy Policy is reviewed regularly to ensure that it reflects the most up to date law and to evaluate how information is used. If we update this policy, we will post a notice of the change on our website. Please check our website to see if there have been changes which may affect you.

Privacy Policy was last updated on 14/05/18